My Solar · Your customer account
My Solar: your solar system, your plan and your paperwork in one place.
Every L&R customer on a maintenance plan, and every customer with an installation underway, gets their own My Solar account. Book your yearly visit, report a problem, find your certificates and ask us a question, from your phone or computer, any time.
Not had your invite? Call 0800 156 0191 · Mon–Fri 9:00am–5:00pm
MCS certified
NAPIT registered
TrustMark approved
Fully insured
England, Wales & southern Scotland
What you can do
No more digging through a folder in the drawer.
Everything we know about your system is in your account, kept up to date by our office after every visit.
See your whole system
Every panel, inverter, optimiser and battery we look after, with serial numbers and fitting dates.
Book your yearly visit
Pick three weekday dates that suit you and we confirm one. Your clean and service happen together.
Report a problem
Tell us what’s wrong, add photos of the inverter screen and follow what we’re doing about it.
Download your paperwork
MCS certificate, DNO notification, job sheets, service reports and your contract, ready when you need them.
Ask us any time
Our assistant answers questions about your own system straight away and passes anything else to the office.
Follow your installation
Having panels or a battery fitted? See each stage from survey to switch-on, with the dates planned.
Your plan
Know exactly where your plan stands.
Your account shows which maintenance plan you’re on, how many years are left and how many visits you still have to use. If a year slips by, the visit rolls over and you don’t lose it.
Plan year and visits left, at a glance
What your plan covers on each part of your system
A written report after every visit
Booking
Book your yearly visit without the phone tag.
Choose three weekday dates from two weeks ahead, say whether mornings or afternoons suit you, and our office confirms one. You get an email when it’s booked, and the date shows on your Home screen.
Panel clean and full system service in one visit
Morning, afternoon or any time
Confirmation by email
Problems
Something not right? Tell us and follow it through.
Report a fault in a couple of minutes. Add a photo of the inverter screen or the error code and we can often tell what’s wrong before an engineer arrives. Each report gets a reference number and you can see where it’s up to.
Photos straight from your phone
A reference number and replies in one thread
A clear written quote before any repair work
Documents
Your certificates, whenever you need them.
Selling your house, renewing your insurance or setting up export payments? Your paperwork is stored safely in your account, and only you and our staff can open it.
MCS certificate and DNO notification
Job sheets and service test sheets from every visit
Your contract
Ask us
Answers at 9pm on a Sunday.
Ask a question in the chat and our assistant answers straight away using the details of your own system and plan. Anything it can’t help with goes to our office, who pick it up Monday to Friday, 9:00am–5:00pm. Our staff see the whole conversation, so you never have to repeat yourself.
Answers about your plan, visits and equipment
Handed to a real person whenever it should be
Never asks for card details or passwords
New installations
See your installation move from survey to switch-on.
If we’re fitting solar panels, a battery, an EV charger or bird-proofing for you, your account shows every stage of the job, what’s done and what’s next, with planned dates for things like the survey and the scaffold going up.
Every stage with its date
An email when a date is set
Ask for an update with one tap
Getting your account
We set it up for you.
There’s nothing to sign up for. When you take out a maintenance plan or order an installation, our office creates your account.
01
We add your system
Our office enters your equipment, your plan or project and your certificates.
02
You get an email
A link to choose your own password. It works once and lasts seven days.
03
Sign in anywhere
On your phone, tablet or computer. Add My Solar to your home screen to open it like an app.
04
We keep it up to date
New reports, visit dates and replies appear after every visit and message.
The My Solar app for iPhone and Android.
We’re bringing your account to the App Store and Google Play, with notifications when your visit is confirmed or the office replies. Your account already works in your phone’s web browser, and you’ll sign in to the app with the same details.
Questions
About your My Solar account.
Not answered here? Call 0800 156 0191, Monday to Friday, 9:00am–5:00pm.
Who gets a My Solar account?
Every customer on one of our 5 Year or 10 Year Solar Maintenance Plans, and every customer with an installation underway with us. Existing plan customers are being set up as their plans renew.
Can I sign myself up?
No. Our office creates your account and emails you a link to choose your password. The link works once and lasts seven days. If you think you should have an account and haven’t had the email, give us a ring.
My system wasn’t fitted by L&R. Can I still have an account?
Yes. We look after systems fitted by any installer. Take out a maintenance plan with us and we’ll add your system to an account.
Is my information safe?
Only you and our staff can see your account. Your certificates and photos can’t be opened from a web address alone; they’re only sent to you once you’re signed in. Our privacy policy explains what we keep and for how long.
Who answers the chat?
An automated assistant answers first, using the details of your own system and plan. It hands the conversation to our office whenever a person should deal with it, including anything about prices or payments.
Do I have to use it?
No. If you’d rather not, nothing changes. Ring us Monday to Friday, 9:00am–5:00pm, and we’ll book your visit or sort out your problem over the phone.
Ready when you are
Want My Solar for your system?
Take out a maintenance plan and we’ll set up your account, then look after your panels, inverter and battery every year. Mon–Fri 9:00am–5:00pm.